Introduction
At calmuaroma ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (calmuaroma.world) or purchase our floral products and services. This policy applies to residents of the United States.
This Privacy Policy is designed to comply with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) and other state privacy laws where applicable.
Information We Collect
When you contact us through our website, place an order, or interact with our services, we may collect the following types of information:
- Personal identification information such as your name, email address, phone number, and mailing address
- Order details, payment information (processed through secure third-party processors), and delivery information
- Your preferences regarding flower types, occasions, and delivery options
- Technical information including IP address, browser type, device information, and usage data collected through cookies and similar technologies
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, process payments, and arrange deliveries
- To communicate with you about your orders, respond to inquiries, and provide customer support
- To send you marketing communications about our products and services (only with your consent, which you can withdraw at any time)
- To improve our website, products, and services based on your feedback and usage patterns
- To comply with legal obligations and protect our rights and interests
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
- With trusted service providers who assist us in operating our business (e.g., payment processors, delivery services, email service providers) under strict confidentiality agreements
- When required by law, court order, or government regulation
- In connection with a business transfer, merger, or acquisition
- With your explicit consent for any other purpose
Data Security
We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted transmission, secure storage, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Privacy Rights (California Residents)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, disclose, or sell
- Right to request deletion of your personal information (subject to certain exceptions)
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us at ask@calmuaroma.world or call us at +1 (425) 293-0919. We will respond to your request within 45 days as required by law.
General Privacy Rights
All users have the right to:
- Access and review your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal and business requirements)
- Opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and assist with marketing efforts. For detailed information about our use of cookies, please see our Cookies Policy.
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: ask@calmuaroma.world
Phone: +1 (425) 293-0919
Address: 2410 38th St, Everett, WA 98201, United States
Website: Visit our contact page